Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at braza@brazabra.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at braza@brazabra.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at braza@brazabra.com.
Braza manages returns and exchanges on a case-by-case basis to ensure we meet your needs and concerns. We stand by the quality of our products and want you to be completely satisfied with your order.
Returned or exchange items must be clean, new, odor-free, unwashed and in the original packaging.
NOTE: Due to sanitary reasons, products with a hygienic seal on the package cannot be returned if the seal is broken.
Products that have a hygienic seal are noted on the product description page along with a Size Chart so please make sure you order the correct size before you place your order.
If your return or exchange is approved you have 30 days from the date of purchase to return your item/s. Once your return is received by Braza and is in acceptable condition you will then receive a credit back on your initial credit card or gift card.
All Promotional or Sale items are not eligible for return or exchange.
While we strive to accept all returns, damaged/unsaleable items will not be credited or refunded. Should you wish to have these items returned to you, we are happy to do so provided you contact us in writing and include arrangements for the cost of the return.
WHO PAYS FOR RETURN OR EXCHANGE SHIPPING?
If you are returning or exchanging an item, you will be responsible for the return shipping cost unless Braza accidentally sent you the wrong size, style or color.
Mail:
Tish Tosh, INC
Dba BRAZA
1019 Park Street
Peekskill, NY 10566